Information Technology Professional

Irab
Baral

IT Student

A driven IT student combining technical expertise with proven leadership experience. Pursuing a Bachelor of IT — Cybersecurity at Charles Darwin University while building on three years of supervisory excellence in Sydney.

IB
Darwin, NT
Cybersecurity IT Service Desk Web Development Network Troubleshooting Team Leadership Agile Methodology SQL & Databases Customer Service Cybersecurity IT Service Desk Web Development Network Troubleshooting Team Leadership Agile Methodology SQL & Databases Customer Service

The
Profile

3+
Years Leadership
20+
Employees Trained / Year
2
Concurrent Supervisory Roles

Irab Baral is a motivated and results-oriented information technology student based in Darwin, Northern Territory. Currently completing a Bachelor of Information Technology with a specialisation in Cybersecurity at Charles Darwin University, he combines rigorous academic study with substantial real-world professional experience.

His background spans the technical discipline of IT — from networking and programming to database management and user experience design — and the human discipline of leadership, having managed bar and cafe operations in Sydney where he oversaw recruitment, trained upward of twenty employees annually, and maintained quality standards at scale.

Irab is seeking an entry-level position in IT Service Desk or Customer Service, where his dual proficiency in technical problem-solving and people-centred communication can be applied to meaningful effect. He is open, adaptable, and earnest in his commitment to professional growth.

Skills & Expertise

Technical Skills
  • Microsoft Office Suite — Advanced Excel
  • Microsoft Visio
  • Networking & System Troubleshooting
  • Hardware Knowledge — Component Level
  • HTML, CSS, Bootstrap, JavaScript
  • Node.js
  • Version Control — Git
  • UX & Interface Design
  • Agile & Scrum Methodology
  • SQL — MS Access, MySQL
Professional Skills
  • Excellent Customer Service
  • Multitasking Under Pressure
  • Verbal & Written Communication
  • Time Management
  • Team Leadership & Mentoring
  • Staff Recruitment & Training
  • Budget & Revenue Oversight
  • Report Writing & Documentation
  • Regulatory Compliance
  • Friendly & Outgoing Disposition

Professional Experience

April 2022 — February 2025
Bar Supervisor
Barangaroo, Sydney, NSW
  • Set, monitored, and assessed standard procedures for staff performance, duties, and responsibilities, including estimation of drinks and beverage costs.
  • Supervised inventory of food and drink supplies and equipment status, ensuring timely restocking and repair.
  • Oversaw business revenue, maintained acceptable profit margins, and adjusted service pricing accordingly.
  • Ensured all food and beverage preparation met established quality, portion, and sanitary standards.
  • Coordinated with the Food and Beverage team to create and update menus on a quarterly basis.
  • Interviewed, hired, and trained new employees; managed schedules, shifts, and employee leave.
  • Maintained customer service quality and provided appropriate remediation when standards were not met.
November 2022 — February 2025
Cafe Supervisor
Bondi, Sydney, NSW
  • Performed effectively in a fast-paced and rapidly evolving operational environment.
  • Worked both independently and collaboratively to resolve challenges with efficiency and composure.
  • Organised and prioritised workload to consistently meet deadlines and quality benchmarks.
  • Led recruitment and training initiatives for more than twenty employees per year.
February 2022 — November 2022
Front Desk Assistant
Accommodation Services
  • Ensured full compliance with all applicable regulations, policies, and laws.
  • Responded to guest and operational challenges with strong troubleshooting ability and professionalism.
  • Prepared and submitted daily and weekly reports to upper management, including issues and guest feedback.
  • Managed all accommodation-related email correspondence from guests and internal management.

University Projects

Sponsor — Department of Health, NT
Digital Toolkit

The Department of Health lacked a centralised resource to inform design executions across its digital products. Customers seeking guidance on building web services had no single authoritative reference point, resulting in duplication and fragmented information across teams.

The team developed a platform-agnostic web service serving as a unified repository of usable standards, components, patterns, guides, and templates. The Digital Toolkit delivers consistent, centralised guidance across all Department digital products — preventing duplication and enabling faster, better-quality delivery.

Node.js HTML CSS Git Visual Studio Code Static Web

Education & Credentials

2024—
Bachelor of Information Technology — Cybersecurity
Charles Darwin University
Darwin, Northern Territory, AU
2024
Diploma in Information Technology
Kings Ford International Institute
Sydney, New South Wales, AU
2020
High School Certificate — Science & IT
Shree Mahendra Secondary School
Ratwamai, Nepal

Let's Connect

Phone
Location
Darwin, NT 0810, AU